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Yes, we ship anywhere in Mexico. Cost and delivery time are calculated at checkout from your postal code, before you pay.

Once your order ships, the tracking number appears in "My orders" along with its tracking history.

You pay on Mercado Pago by credit or debit card, OXXO cash, SPEI transfer or Mercado Pago balance. We never see your card details.

Usually within minutes and up to 24 hours. Your plushies stay reserved meanwhile; if the reference expires unpaid, the order is cancelled.

Yes, within 30 days if unused and with tags. If it arrived damaged, tell us within 7 days and we cover shipping.

Of course! Use the recipient's address and add a note like "It's a gift" in Delivery notes. We don't put prices inside the package.

Our plushies are suitable for children as stated on their label. With babies we recommend adult supervision and removing tags first.

Hand wash in cold water with mild soap and let them dry in the shade. They'll stay soft longer.